Healthcare Compliance & Security you can count on

Adhering to healthcare compliance regulations dictated by federal and state laws is one of the most important aspects of working as a healthcare professional. Healthcare practitioners are required to process confidential patient records – with our platform, you can guarantee accuracy.
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Healthcare Compliance & Security you and your Clients can count on

Healthcare Compliance you and your clients can trust

Clinical appointment scheduling

Online Scheduling

Take control of your schedule and calendar from your desktop or mobile app. Use automated appointment reminders and our fully integrated video calling tool to maximize your productivity.
Clinical Notes and Clinical Documentation

Health Records

Store all your patient information, clinical notes, and documentation safely in your secure clinic system. We autosave, so you'll never lose work again.
Clinical billing and Clinical online payments

Accept Online Payments

Carepatron online or mobile payments make it easier for your clients to pay for your bills.  You save time a massive amount of time while getting paid twice as fast. What a great way to improve your day and cashflow!
Our Healthcare Compliance & privacy program

Our Healthcare Compliance & privacy program

Federal and state laws have established standards that help regulate how healthcare organizations conduct their services. Additionally, each company will have its own internal set of policies that employees are required to adhere to. Whilst these differ depending on geographical location and the type of healthcare that you work in, regulations and legislation include:
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‍HIPAA: The Healthcare Information Portability and Accountability Act is primarily concerned with the protection of patient data. A significant amount of information that is processed through the healthcare system, including personal details and healthcare history, requires protection. HIPAA dictates how this data should be created, stored, and accessed and who has the authorization to engage with it.
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‍HITECH: The Health Information Technology for Economic and Clinical Health Act was created fairly recently, in response to the major shift to implementing EHR systems into healthcare facilities. HITECH provides a standardized set of policies that dictate how exactly EHR systems can be used, as well as reinforcing continuous audits and breach punishments.
 
‍PPACA: One aspect of the Patient Protection and Affordable Act introduced universal subsidized healthcare to the US, but it is the other aspect that most significantly influenced healthcare compliance. The patient protection part of the act made it a requirement for healthcare providers to introduce a compliance and ethics program to receive reimbursement. 
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Healthcare regulatory compliance requires your healthcare business to adhere to these regulations. If you are found to have breached them, you could damage your reputation, lose patient trust, be fined up to USD 1.5 million, or lose your healthcare license. With the right healthcare compliance software, all of your business processes will be tracked and assessed to ensure that you are consistently maintaining compliance.

Features of our healthcare compliance software

Carepatron has developed a healthcare compliance software that was designed in collaboration with various healthcare professionals. Regardless of what field of healthcare you work in, Carepatron will guarantee that you adhere to the latest rules of regulations regarding healthcare compliance. Carepatron’s software utilizes cloud-based technology, making the installation process extremely affordable and simple for your business. Once installed, the various tools that are integrated into the software will ensure that the way your business handles patient data is up to standard. Amongst resources, Carepatron’s healthcare compliance system includes the following features, each developed to guarantee the protection of your data.
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Bank-level Encryption
The security of your patient records and confidential data is one of Carepatron’s top priorities. The system deploys numerous layers of AES-256 encryption that will protect your data when it is being electronically transmitted or stored. These processes are often a cause of concern for practices utilizing EHR systems, but with Carepatron’s bank-level encryption, you can rest assured your data is safe. 
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Ultra-secure facilities monitored 24/7
In addition to the electronic encryption features, Carepatron ensures that your data is also protected with physical security measures. The AWS servers, where data is stored, are controlled at the perimeter and building entry points. The facility employs professional security staff, in addition to video surveillance and other security tools.
Healthcare Compliance & privacy program

The Healthcare Compliance Platform Your Whole Business Will Love

Carepatron's Healthcare Compliance Platform has all the tools and integrations you need for health records, telehealth, clinical documents, patient billing, online payment, plus much more. Each tool in the platform is powerful alone, but the real magic happens when you use them together.
What are the risks of non-compliance when it comes to local health regulations?

What are the risks of non-compliance when it comes to local health regulations?

Non-compliance is when individuals fail to follow regulations, rules, policies, and laws pertaining to healthcare and healthcare practices. Non-compliance covers a broad range of areas and can include patients that do not comply with medical guidelines or orders, as well as internal and external roles within organizations. Patient safety, privacy, practitioner presentation, and communication, as well as medical billing and coding practices, can be evaluated against HIPAA standards and can carry non-compliant practices if not careful.
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Choosing a company to assist with healthcare compliance

Choosing a company to assist with healthcare compliance

Healthcare compliance refers to adhering to specific guidelines, rules, and regulations pertaining to healthcare. Not only do these standards apply to the actual delivery of healthcare services, but there are also ethical and legal guidelines that need to be followed. Healthcare deals with a significant amount of confidential information, and as a result, there is an abundance of rules you need to be familiar with if you want to stay compliant. There are two main options that practices can choose from to manage their medical compliance.
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How does technology empower healthcare compliance?

How does technology empower healthcare compliance?

Healthcare compliance is the process of meeting or exceeding HIPAA standards and guidelines, in addition to any relevant legal and ethical compliance standards. It ensures that your healthcare practice is held accountable for their medical actions, and delegates the responsibility of care when it comes to handling your patients. Healthcare compliance pertains to all medical businesses and providers, regardless of their size, and consistently attends to the regulation of privacy for patients and staff.
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FHIR compliance - does this affect your healthcare business?

FHIR compliance - does this affect your healthcare business?

FHIR, or Fast Healthcare Interoperability Resources, is a standard for exchanging any form of healthcare electronically. In recent years, healthcare practices have begun digitizing their records, and there has been a massive growth in the number of businesses using EHR systems.
Read guide

Accreditations & Certifications

The process of implementing healthcare compliance software can be daunting for healthcare businesses, and Carepatron has taken into consideration the importance of adhering to regulations when designing their software. As such, Carepatron’s system meets or exceeds the following standards: 
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‍HIPAA: The Healthcare Information Portability and Accountability Act provides guidelines designed to protect patient privacy and ensure that any personal or confidential data is dealt with appropriately.
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‍HITRUST: The Health Information Trust Alliance provides a standardized framework that dictates how vendors can be compliant with HIPAA guidelines.
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‍GDPR: The General Data Protection Regulation is a regulation in EU law that has established 7 principles dictating data protection and privacy.
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‍Australian Privacy Principles: The Australian Privacy Principles are a collection of policies that Australian healthcare organizations must be compliant with when producing, storing, and accessing private information.
Features of our healthcare compliance software

The HIPAA Guidelines And How Carepatron Supports You

HIPAA dictates five main guidelines that must be adhered to for healthcare businesses to be healthcare compliant: privacy, security, transactions, identifiers, and enforcement. When you are creating, storing, or accessing any form of patient data, these five guidelines must be complied with. Carepatron’s software was developed with these five guidelines in mind, and different features were introduced to ensure that the entire system is HIPAA compliant. 

Privacy entails that every single patient has the ultimate right to control their data. This means they need to have access to their healthcare records, history, finances, registration forms, and treatment plans. Carepatron is integrated with a patient portal that gives every client access to their healthcare records, appointment schedule, and payment information. 

HIPAA security refers to the implementation of specific protocols that protect patient information and ensure it can only be accessed by authorized users. Security rules are also concerned with risk assessment regarding the electronic storage of confidential data. To account for security guidelines, Carepatron deploys multiple levels of bank-level encryption and provides physical security at the AWS servers.

Transaction guidelines dictate the security codes that are necessary for financial transactions to ensure that billing and coding processes are in accordance with regulations. Carepatron’s software is integrated with billing and coding features that help ensure your healthcare business is using the right codes and alerts your practitioners to any errors in healthcare claims. 

There are three major identifiers for healthcare businesses that use HIPAA regulations, including National Provider Identifier (NPI), National Health Plan Identifier (NHI), and Center for Medicare and Medicaid Services (CMS). The NPI is a 10-digit number that covers the healthcare businesses used in every HIPAA transaction, with NHIs used for a health plan and payer identification, and CMS correlating to their codes. The enforcement aspect of HIPAA relates to five areas that healthcare businesses need to adhere to; the application of HIPAA security requirements, the mandatory formation of federal privacy and security breach reporting requirements, marketing and sales restrictions, the creation of criminal and civil penalties, and non-compliance enforcement methods. 

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The HIPAA Guidelines And How Carepatron Supports You
HIPAA Guidelines

Tips to avoid common compliance mistakes in healthcare businesses

Although it is a requirement for every healthcare business to implement policies designed specifically to elevate compliance, the likelihood of accidental breaches is still quite high. Nevertheless, there are certain strategies you can employ to ensure that all of your business processes are in accordance with healthcare compliance:
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‍Restricted access: Access to patient information and other forms of documentation needs to be restricted so that only authorized users can view certain records. It is the responsibility of the healthcare business, rather than the EHR system, to ensure that access is restricted. Failing to do so will result in huge violations of HIPAA privacy laws, which will have severe consequences for your practice. 
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‍Training: This is one of the most common causes of non-compliance and HIPAA breaches that is also one of the most avoidable. Every single employee at your practice, including both clinical and administrative staff, needs to be trained in HIPAA and other compliance guidelines. Lack of training is associated with greater non-compliance, which will have significant negative consequences for your business. Implementing continuous training programs is an effective use of your time, as it will prevent a large number of potential compliance breaches.
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‍Risk assessments: Collecting data is the best way to understand how your healthcare company can improve its compliance policies. Regular risk assessments will reveal the specific areas that require improvement, helping to guarantee the consistent protection of online data.
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‍Provider: The software provider that you choose needs to be HIPAA compliant. Whilst this might seem like an obvious point, many software platforms claim to be healthcarely compliant, but don’t have all the features required for patient protection. It is your responsibility as the healthcare provider to ensure that the software you select is genuinely HIPAA compliant; conducting thorough research before making your decision should always be a high priority.
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‍Releasing information without warning: Patient records are often shared between providers, particularly if the patient has been transferred between departments or facilities. However, you must exercise caution when sharing data, and you should always have the patient’s consent.

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Frequently Asked Questions

What can I do to help protect my data?
Following healthcare compliance guidelines is the most effective way to ensure your data is protected. However, there are a few other simple steps you can take that will improve the security of your data, including:
1. Install security updates
2. Use strong passwords and keep them guarded
3. Do not share access to your practice with anyone outside of your team
4. Always use passwords on your devices
5. Enable two-factor authentication on your devices

Do you provide a Business Associate Agreement agreement?
We understand that a Business Associate Agreement is integral to ensuring that we are responsible for the handling of your data. When you sign up for an account with Carepatron, you are required to check a box agreeing to our Business Associate Agreement, Privacy Policy, and Terms of Service. Signing up to Carepatron constitutes a legally binding document, meaning there isn’t any need to physically ‘sign’ a copy of the BAA. However, if you would feel more comfortable having a physical signed copy on file, let us know, and we can make this happen.

Do you intend to add further compliance certifications to your global program?
Carepatron takes compliance extremely seriously. We aim to consistently review and add to our panel of security and compliance certifications and are always open to suggestions and requests. If you have a specific compliance need, please let us know. We will do everything we can to add this compliance accreditation to our program and ensure you are confident with our security measures.

How does AES-256 encryption protect my data? 
Encryption is one of the most effective, and therefore common, ways of protecting sensitive data that is stored electronically. Encryption works by taking plain text and converting it into ciphertext, which is made up of seemingly random characters. Only those who have a unique key can decrypt it. AES uses symmetric key encryption, using only one secret key to cipher and decipher the information. The Advanced Encryption Standard (AES) is the most advanced accessible cipher approved by the US National Security Agency (NSA) for protecting top-secret information. 

Your data should be stored so that it is only accessible to authorized users that have the relevant password. However, in the case of a data leak or unauthorized access, encryption means that the information will be in an unreadable format, adding another level of security to the system.
Frequently Asked Questions

Trusted by healthcare professionals

Don’t just take our word for it! Read on to hear directly from our clients.

Counselor
“It is easy to use and saves me loads of time. Being a cloud-based software, I can access and do my healthcare work anywhere. The interface is super-easy to use, and it offers a range of great healthcare tools and resources. I can perform many jobs like health records, progress notes, billing, payments, and scheduling all in one place.”
Sharanya K.
Counselor
Psychologist
“Carepatron has a clean and more user-friendly interface than any healthcare compliance software I've used before. I love the ability to bring all of my healthcare business clients, information, and financials together in one secure place. Also, the app is pretty great.”
Sarah R.
Psychologist
Therapist
“Easy to implement, easy to use. Intuitive and straightforward interface. The healthcare records and progress notes are fast to use and accessible via a mobile app. It keeps you organized with the online scheduling and helps you to ensure you always meet HIPAA healthcare compliance standards. Their dashboard is also an excellent tool. The client appointment reminders are outstanding.”
Jane W.
Therapist
Psychotherapist
“I love the look of Carepatron and what they are doing for healthcare practitioners—remarkably, well designed, and a high-performing app. I recently switched from Simplepractice and am loving the change. Carepatron has a fresh, modern design that is beautiful to use compared to Simplepractice. It's geared toward therapists offers many tools that therapists need all in one secure place (appointment scheduling, health records, progress notes, and simple practice management.)”
Micheal D.
Psychotherapist

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